UGI Utilities, Inc. was among 40 utility companies nationwide that were named a 2019 “Customer Champion” based on the Cogent Syndicated Utility Trusted Brand & Customer Engagement Residential study from Escalent, a human behavior and analytics firm.
“The best utilities are those that are emerging as great product marketers,” Chris Oberle, senior vice president at Escalent, said. “The future belongs to utilities that innovate to move from service providers to value-added partners in the eyes of their customers.”
The Utility Trusted Brand and Customer Engagement: Residential study benchmarks and trends performance on a composite index of service satisfaction, brand trust and product experience performance.
Robert Stoyko, vice president of customer relations of UGI Utilities, Inc. stated, “We are very pleased to be named a Customer Champion. UGI strives to be the energy provider of choice to our customers and to the many communities we serve.” Stoyko added, “UGI offers a growing set of innovative programs designed to help our customers use energy wisely and efficiently.”
Escalent surveyed more than 67,000 residential electric, natural gas and combination utility customers of the 140 largest U.S. utility companies.